Returns & Exchanges

Return Policy

We want you to be completely satisfied with your purchase from UnionLAshop.com. If you’re not happy with your order, you may return most items within 30 days of delivery.

Return Conditions

To be eligible for a return, your item must be:

  • Unworn and unused
  • In original condition with all tags attached
  • In original packaging
  • Accompanied by proof of purchase
  • Returned within 30 days of delivery date

Non-Returnable Items

The following items cannot be returned:

  • Final sale items (clearly marked)
  • Worn or damaged merchandise
  • Items without original tags
  • Gift cards
  • Personalized products

How to Return

To start a return, follow these steps:

  1. Log into your account on UnionLAshop.com
  2. Navigate to “Order History”
  3. Select the order containing items you wish to return
  4. Choose items for return and select reason
  5. Print the prepaid return label
  6. Package items securely in original packaging
  7. Drop off at any authorized shipping location

Return Shipping

Domestic Returns:

  • Free returns with prepaid label
  • Use the label provided in your account

International Returns:

  • Customer pays return shipping
  • Use trackable shipping method
  • Include all original documentation

Refunds

Processing Time:

  • 5-7 business days after we receive return
  • Refund to original payment method
  • Email confirmation sent upon completion

What to Expect:

  • Original shipping costs non-refundable
  • International duties/taxes non-refundable
  • Sale items refunded at purchase price

Exchanges

We currently process returns rather than direct exchanges. For a different size or color:

  1. Return original item for refund
  2. Place new order for desired item

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery
  • Provide photos of the issue
  • We’ll send replacement immediately
  • We cover all shipping costs

Special Categories

Clothing:

  • Must be unworn and unwashed
  • All tags must be attached
  • Original packaging required

Accessories:

  • Must be in new condition
  • Protective films must be intact
  • All packaging materials included

Return Timeframe

Domestic Returns:

  • Allow 7-10 days for total processing
  • 2-5 days for return shipping
  • 5-7 days for refund processing

International Returns:

  • Allow 2-3 weeks for processing
  • Additional time for customs clearance

Questions?

Contact us through:

  • Website contact form
  • Your account dashboard
  • Include order number in all communications

We respond within 24-48 hours on business days. For faster service, please have your order number ready when contacting us about returns.